Refund & Exchange Policy

Exchanges (Defective/Damaged Products Only)

90 Day Exchange Policy – Defective Products Only If you believe you have a defective product, please contact us at [email protected]. Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Duarte Sports determines that repair or replacement of a defective product is not practical, we will provide a refund.Depending on where you
been damaged during shipment, please email us at [email protected] right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced