FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

 

HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?

Orders are usually dispatched within 3 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

After processing and leaving the warehouse, items usually take between 2-7 days to arrive at their destination but can take longer from time to time.

DO YOU SHIP INTERNATIONALLY?

No

WHAT SHIPPING METHODS ARE AVAILABLE?

We  use standard USPS shipping method to ship the products

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal and options to pay with debit or credit cards.

IS BUYING ON-LINE SAFE?

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

Orders and Returns

Duarte Sports will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Duarte Sports) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

We are here to help!!
Email us at: duartesports626@gmail.com.  Please allow up to 24 hours for response.

HOW DO I TRACK MY ORDER?

We will send you the tracking number of the items you ordered.